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Welcome to the support center for Alexandria Library Automation and Textbook Tracker!


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Known issues

Overdue Items or Unpaid Charges Notice – problems sending these emails will be resolved in the upcoming (24.11) release! In the meantime please use other notices (e.g. Overdue Items Notice, Send Patron Details Email).

If you are not getting PDFs when you run a report, please contact support at support@goalexandria.com! We are gathering data so we can fix this in the next release.

Patron picture imports – Users are reporting issues uploading zipped files to import patron pictures. We are working on this issue! In the meantime, please use FTP imports (for saved imports) or contact Customer Support.

Featured topic: It’s almost the end of the school year! Check out our EOY article, with all the info you need to end the school year right. Learn more in these articles:

Get Books Back ||| EOY Reports ||| EOY FAQ

Additional Resources

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