To find your license and system information, go to the help menu in the topnav and click About Alexandria. This will show you your patron/item count and how many you have left in your license.
Note that system patrons count towards license totals.
FAQs
The main FAQ page is: https://support.goalexandria.com/faq/
Latest FAQ
I noticed that I have ten extra patrons that I was not aware of. Who are these additional patrons?
The ten additional patrons you see are default System Patrons in Alexandria. These specific patrons cannot be removed, but they can be very helpful to you and your library. To learn more about System Patrons, please visit our System Patrons support center page.
How do I print and align barcodes?
See our Alignment Troubleshooting tips. Specifically, make sure your scaling is set to 100% or Actual Size in your PDF reader. Also, you’ll want to make sure you’re using the correct type of labels for the barcode report you’re using.
How do I update Patron records with a file on my computer?
- First, make sure the file is tab-delimited (not a csv file).
- Make sure you have a way to match the patron information with the info in the file, such as barcode, RSN (Record Sequence Number), GUID (Gobally Unique Identifier), Government ID (SSN), Community ID (Student #), or Primary Email, First Name, and Last Name (all 3).
- See Patron Imports Best Practices for more information.
How do I get a file to import my patrons?
Start by exporting the necessary data from your student information system (SIS) in a tab-delimited text format. This file can be imported into Alexandria Librarian to add new patron records and update any existing patron records simultaneously.
Where can I learn about inventory and weeding?
Take a look at Inventory and watch our Inventory Workshop.