Why isn’t my zipped or compressed file importing patron pictures?
Usually, this means the file is larger than 50mb. You need to separate the file into smaller sizes in order to import them.
FAQ
How do I add a new librarian/admin account?
An admin account is simply a patron account with a different security group set (like District Administrator). New librarians should set their security group accordingly, usually as high as they are allowed to select.
See also Adding Operators and Password Management Best Practices.
Can I choose the next patron barcode Alexandria will assign?
You can! First, navigate to Preferences > Patrons > Patron Defaults tab. In the Barcode Settings section, specify the beginning number for auto-assigned barcodes – choose a number that doesn’t conflict with your item barcodes and has enough room to continue sequentially for all future patrons. Learn more in Patron Preferences.
Can Alexandria assign barcodes to imported patrons?
Yes, if a barcode is not included within the import file, Alexandria will automatically assign a barcode to those patrons.
How can I easily change the copy location or copy shelving?
The easiest way is by using the Set All Copy Locations or CH command in Circulation. This is much quicker than going into each item to change copy locations. Make sure to clear the command line when you’re done! You can also run the Copies Information Report to help view and sort your items.
How are lost or discarded items handled in Alexandria?
Lost and discarded items are checked out to System Patrons 1(lost) and 2(discarded). Read more on Best Practices for Lost and Returned Items.
How can I see how many Items and Patrons are in each site within a Centralized Catalog?
Go to Tools>Sites, and click on the gear icon and select Site Record Counts.
Why are copies being randomly added that can’t be selected or modified?
If you have overlapping call numbers in Maps, Alexandria will display a duplicate title or a duplicate copy. If the copies can be modified but were not intentionally added, this may be from an import running too many times and adding a new copy each time. You can solve this issue by separating your Maps so they do not have overlapping call numbers. (This will also ensure the correct map displays in Researcher.)
Why can’t I find the item I’m looking for with Title Assistant?
Title Assistant uses Z39.50 servers to search for items, so you may need to add more. Check out the z39.50 Preferences page for a list of resources you can use to bolster your Z39.50 list in Alexandria. You’ll also find instructions on adding servers, creating sets, and more.
I have more than one title record of some books–can I combine records?
Yes! To clean up duplicate records, run a Title Information report, and set the sorting in Options to “Title.” Then navigate to Items Management, and look up the titles. Decide which record you want to keep, then unlock the record. Using the Actions menu, select “Move copies to title” and enter the copy barcodes. You can also select the checkbox to delete the duplicate title record after the copies are transferred. Make sure to save changes!