How can I add an email address to send out notices?
To start sending email notices, you must first configure your email preferences. Please refer to our email preferences page for step-by-step instructions.
Operations
Now that I have done my inventory, how can I remove my lost and discarded copies?
Before making any changes, it is recommended that you run the Discarded Copies and Lost Copies reports to get a list of what will be removed. To do this, follow these steps:
- Go to Operations
- Select Reports
- Categories: Copies
- Select Lost Copies
- Select Run
- Repeat the steps for Discarded Copies
Once you have reviewed your reports and are ready to remove the lost and discarded copies, follow these steps:
- Go to Operations
- Select Utilities
- Categories: Copies
- Select Remove Lost Copies
- In the Selections tab, you can enter the selections you want to filter your utility. You can just leave this section blank to remove all discarded or lost copies.
- Select Run
- Repeat the steps for Discarded Copies
Please keep in mind that using these utilities will permanently remove all lost and/or discarded items from your Alexandria database.
How can I get a list of all items that are checked out and their due dates?
To get a list of all the items that are checked out along with their due dates, follow these simple steps:
- Select Operations
- Select Reports
- Categories: Circulation
- Select Loaned Items Information
- Select Run
Once the report is generated, you can see all the checked-out items along with their due dates. Any due date that appears in red indicates that the item is overdue.
I’m having an issue where my barcode labels are printing off the label sheet. Do you have any suggestions on how to fix this problem?
If your barcode labels are misaligned, overlapping, or off-centered, troubleshoot the issue with Barcode Your Collection.
What barcode Symbology does Alexandria Use?
Alexandria uses Code 39 or Code 3 of 9. For more information on barcodes, see Barcode Your Collection
How do I import patrons or items through FTP?
You’ll need to create a saved import. Go to the import you want and click Create Saved Import at the bottom of the window. Then you’ll need to enter a name and fill out the Settings tab with your preferences. Lastly, go to the File Source tab and select FTP or FTPS from the Protocol dropdown. Enter your FTP/FTPS server’s information.
If you don’t have your own server, COMPanion offers secure and private folders on our FTP server! If you do have your own server, make sure that it’s using up-to-date technology.
Want to check if it works? Click Test FTP Connection. From there, you can run the import whenever necessary.
 | We recommend using FTP imports for larger files like patron pictures and BestMARC imports. |
How do I make sure imported copies go to the right site?
Ensure that your import file has the correct site code for each copy. If a copy’s status unexpectedly changes to In Transit when bookdropped (checked in) instead of Available, it may be assigned to the wrong site.
Where do I set up the “next barcode” if I’m importing items without barcodes?
While importing items, look at the Barcode Handling section on the Settings tab. Add a Starting Item Barcode and select Always Assign New Barcodes.
Will the Advance Patron Grades utility also update homerooms?
No, the Advance Patron Grade utility will only update the Grade (Level) field. All other information, including homerooms, will need to be updated manually, with a utility, or with an import file.
Is Patron History changed or modified when updating with an import file?
If a patron’s information is updated with an import file, all of their historical information will remain on the record as-is. Historical data is only removed from a patron record if the individual patron is completely removed from the system.
This means that if you’re recycling barcode numbers, you’ll need to permanently remove the record of the patron who was previously assigned the barcode before you assign that barcode to another patron record.