Utilities

Will the Advance Patron Grades utility also update homerooms?

No, the Advance Patron Grade utility will only update the Grade (Level) field. All other information, including homerooms, will need to be updated manually, with a utility, or with an import file.

Now that I have done my inventory, how can I remove my lost and discarded copies?

Before making any changes, it is recommended that you run the Discarded Copies and Lost Copies reports to get a list of what will be removed. To do this, follow these steps:

Go to Operations
Select Reports
Categories: Copies
Select Lost Copies
Select Run
Repeat the steps for Discarded Copies

Once you have reviewed your reports and are ready to remove the lost and discarded copies, follow these steps:

Go to Operations
Select Utilities
Categories: Copies
Select Remove Lost Copies
In the Selections tab, you can enter the selections you want to filter your utility. You can just leave this section blank to remove all discarded or lost copies.
Select Run
Repeat the steps for Discarded Copies

Please keep in mind that using these utilities will permanently remove all lost and/or discarded items from your Alexandria database.

How do I forgive charges?

To forgive a charge for an individual patron, use Circulation.

Make the patron current and go to the Charges tab.
Select the charge (or by holding <shift> or <command> you can select more than one).
Click Make Payment. (Or Forgive Charge.)
Click the box to Forgive remaining balance, and click Process.

To forgive charges in batches, use the Forgive Charges utility.

Go to Operations > Utilities > Patrons > Forgive Charges.
Use the Selections tab to choose who you are forgiving the charges for.
Use the Options tab for what type of charges to forgive, or in a specific date range.
Click Run.

How do I remove items that I have discarded, and do they count in my system?

a. To remove Items that you have discarded, you can run the Remove Discarded Copies utility. We recommend running the Discarded Copies report first, to get a list of which items will be removed.
b. Discarded Items in your database do count in your system counts, as they are still in your database. This is also true for lost items. They are in a pending status until they are removed.

When running a utility, how can I make sure that only the items or patrons I want affected are removed?

We recommend running a report, first! The Copy Information Report and Patrons Information Report can show you exactly which items and patrons will be affected–just make sure the selections in the report match the selections in the desired utility. When in doubt, reach out to our support team at support@goalexandria.com.

Will the Advance Patron Grades utility also update homerooms?

Now that I have done my inventory, how can I remove my lost and discarded copies?

How do I forgive charges?

How do I remove items that I have discarded, and do they count in my system?

When running a utility, how can I make sure that only the items or patrons I want affected are removed?

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