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How do I forgive charges?

To forgive a charge for an individual patron, use Circulation.

  1.  Make the patron current and go to the Charges tab. 
  2. Select the charge (or by holding <shift> or <command> you can select more than one). 
  3. Click Make Payment. (Or Forgive Charge.)
  4. Click the box to Forgive remaining balance, and click Process. 

To forgive charges in batches, use the Forgive Charges utility. 

  1. Go to Operations > Utilities > Patrons > Forgive Charges.
  2. Use the Selections tab to choose who you are forgiving the charges for.
  3. Use the Options tab for what type of charges to forgive, or in a specific date range. 
  4. Click Run.