Why isn’t my zipped or compressed file importing patron pictures?
Usually, this means the file is larger than 50mb. You need to separate the file into smaller sizes in order to import them.
Import
Can Alexandria assign barcodes to imported patrons?
Yes, if a barcode is not included within the import file, Alexandria will automatically assign a barcode to those patrons.
Why does it say my Import file is not the correct file type, even though they are .mrc?
Usually this means the wrong import type is selected on the left. Make sure you have Items selected, and the import should run correctly.
How do I import patrons or items through FTP?
You’ll need to create a saved import. Go to the import you want and click Create Saved Import at the bottom of the window. Then you’ll need to enter a name and fill out the Settings tab with your preferences. Lastly, go to the File Source tab and select FTP or FTPS from the Protocol dropdown. Enter your FTP/FTPS server’s information.
If you don’t have your own server, COMPanion offers secure and private folders on our FTP server! If you do have your own server, make sure that it’s using up-to-date technology.
Want to check if it works? Click Test FTP Connection. From there, you can run the import whenever necessary.
 | We recommend using FTP imports for larger files like patron pictures and BestMARC imports. |
See also Patron Imports Best Practices.
Where do I find the results of a utility or import after it’s finished?
Go to Operations Management from your sidenav, or by clicking on the operation (wrench) icon at the top, and click on the blue “i” icon.
I need to import a MARC file from a vendor; how should I set the default settings?
When importing files from a vendor, the correct default settings will already be set, and you can simply select “Run.” If you have a custom import or specific needs when updating your titles or copies, we recommend calling Customer Support for assistance.
Learn more in our Import New Books scenario.