Each level has the access of all the groups below them, but does not have access to any security groups on the same level or above them. See Security for additional information.
FAQs
The main FAQ page is: https://support.goalexandria.com/faq/
Latest FAQ
How do I remove old Homerooms from my Homeroom list?
Once there are no patrons listed in a homeroom anymore, the homeroom is removed. So, updating the homerooms manually, via import, or through Authority Control will remove any homerooms with no patrons. Contact Support for additional assistance.
The school year is underway and I want to clean up my patron records. Is there an easy way to clean up homerooms and grades?
You can do this in Authority Control, which is the part of the program that helps a user manage terms and edit, modify, or even remove them when no longer in use. To access Authority Control go to Tools and select Authority Control. You will find terms listed under both patron and item field headings.
By using the gear at the top you can select “Remove unused terms” to clean up some of these fields. This will only remove a term if none are entered into an item or patron record under the corresponding field. If you have any questions about best practices for managing Authority Control terms we recommend you call Customer Support for guidance and advice.
How do I print and align barcodes?
See our Alignment Troubleshooting tips. Specifically, make sure your scaling is set to 100% or Actual Size in your PDF reader. Also, you’ll want to make sure you’re using the correct type of labels for the barcode report you’re using.
What information can be updated with a patron import file?
Patron imports can be used to change any field in patron records except for the Barcode field.
Why am I getting a verification email from Alexandria?
All operators with a security group of Administrator or higher will automatically receive a verification email the first time they sign in after this update. Verify your email to stop receiving this notification.
