FAQs

The main FAQ page is: https://support.goalexandria.com/faq/

What is the 'makeover' and why is it better?

The ‘Makeover’ is an update on all Alexandria interfaces, for design and functionality as well as to meet new web standards.

Here are the interfaces that are released: Circulation, Items, Patrons, Operations queue, Tools, Sites, Security, Maps, Reviews, Bulletin Board Builder, Preferences

Here are the interfaces available to try in beta: Reports, Utilities

Here are the interfaces still in ‘legacy’, where updates will be coming soon: Export, Import, Authority Control, Inventory, Explore Builder, Policies, Calendars, Subscriptions

To learn more about the Makeover, why it’s happening, and what some of the new features are, you can download the zip attachment which has pdf archives of the Makeover information from the old Support Center. You can also watch the old webinar.

Makeover FAQ Download

Makeover Q&A Webinar

Alexandria Training videos

Know that new features and bug fixes are for Makeover interfaces only. Legacy interfaces are not updated, and will be depreciated in 2025.

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Recent questions:

Where have security settings gone? = Security is now located under Tools.
Some of my saved reports are missing from Reports—where are they? = Label-type reports are now found in the Labels module, and Notice-type reports are now in the Notices module.
Where is System Info? It’s missing from Circulation. = You can find this information under the Help menu > About Alexandria.
Why can’t I press enter to save? = ‘Enter’ interferes with too many other actions—now you can use command/ctrl-S to save
How do I add a patron? The + is grayed out. = You have to unlock first.

How do I import patron pictures?

To import patron pictures, follow the 5 easy steps below:

Go to Operations > Imports
Select the Images category.
On the Imports pane, select Choose File.
Locate the patron image file on your computer and select it for import. Make sure the images are saved in one ZIP (compressed) file. If the file is larger than 50 MB, schedule an FTP import in the Saved tab. Check that each picture file name matches the patron’s barcode number and is in .png or .jpg format.
- For best results, images should be approximately 186 x 240 pixels in size
Once you have selected the ZIP file, click on Run.

For more detailed instructions and help, see Importing Images.

Will the Advance Patron Grades utility also update homerooms?

No, the Advance Patron Grade utility will only update the Grade (Level) field. All other information, including homerooms, will need to be updated manually, with a utility, or with an import file.

I noticed that I have ten extra patrons that I was not aware of. Who are these additional patrons?

The ten additional patrons you see are default System Patrons in Alexandria. These specific patrons cannot be removed, but they can be very helpful to you and your library. To learn more about System Patrons, please visit our System Patrons support center page.

How do I advance my patron grades?

Everyone updates their patron records differently. Advancing patron grades may already be taken care of if you use patron imports or a SIS integration.

If not, go to your Grade Table Preferences and click Advance All Grades once. Check a patron record to make sure it worked properly.

For further help, please visit Patrons Preferences.

Advancing grades does not also change policies. If your patron policies match grade levels, see our Patron Imports Best Practices for instructions on updating those.

How can I be prepared for the beginning of the school year?

The beginning of the school year can be stressful. Please visit our free online Support Center for all our Beginning-of-Year Procedures. Following our recommendations will ensure you are ready to start at the beginning of the year.

FAQs

Latest FAQ

Will the Advance Patron Grades utility also update homerooms?

I noticed that I have ten extra patrons that I was not aware of. Who are these additional patrons?

How do I advance my patron grades?

How can I be prepared for the beginning of the school year?

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