In case of disaster

Floods, fires, earthquakes, or something as simple as a broken pipe could cause the loss of your library. Here’s some resources in Alexandria in case the worst happens.

Reports

Get some information on the items you lost.

(Operations > Reports)

• Brief Analysis – Generates statistics on item counts, purchase costs, and replacement costs.
• Title Information – Generates a list of titles with varying amounts of information, depending on the chosen format.

Notices

Keep your patrons in the loop.

(Operations > Notices)

• Send Email – Send a customizable email to a selection of patrons to provide information about what your patrons can expect from the library.
• To STOP scheduled notices from sending to patrons (such as not sending overdue item notices while the library is no longer open)
  • From Notices, look for the schedule icon next to the report name from the list of saved notices on the left
    
    
  • Select the notice to modify and on the Overview tab, uncheck the Schedule box and click Save

To stop the Automatic emails from sending, go to Preferences > Circulation > Circulation Settings > Enable Automatic Email Notifications

Utilities

To forgive fines that have accumulated since the incident:

• Go to Operations > Utilities, then unlock utilities with the padlock icon at the top right
• Click Add utility
• Select Patrons from the Categories on the left, then Forgive Charges from the templates on the right
• Click Create
• To remove ALL charges accumulated from a specific date range, go to the Options tab
• Enter the Transaction Starting Date and Ending Date
• Click Run and choose to either Just Run or Save and Run
• Confirm the utility

Policies

To stop the overdue fines from accumulating:

• Go to Tools > Policies 
• Go to the Overdue tab for your Item Policy
• Ensure the Fine Rate and the Declare Lost When Overdue fields are set to 0 
• Save the changes and check all remaining item policies

Contact Support for any assistance, or reach out to Sales if you need help managing your subscription.

What questions do you have about the Alexandria & Textbook Tracker Dream Makeover? Submit your questions here and we’ll answer them live in our Q&A webinar! — Fill out this form as many times as you need.