Add a welcome message or important seasonal information like upcoming holiday hours to your Researcher home page.
Tip of the Week
Brand your Researcher hub for a seamless transition between your school’s website and Researcher. Your students will know they’re on the right page.
When an item is lost or discarded, you may want it to remain in your database for a period of time. If you don’t want patrons to see these items in the meantime, the solution is simple with Alexandria’s Auto-Hide feature.
Miss Honey’s library has made a push the last two months to teach students how to use Alexandria Researcher–but how can she tell if it worked? The Researcher Monthly Usage report!
Ms. Honey is teaching history next week, and specifically a section on Egypt. She wants to borrow the activity kit for hieroglyphs. Does this mean she has to check out all 30 items in the kit? Not if you catalog your activity sets using these tips!
For Central Union users, the In-Transit mode and In-Transit patron (barcode 9) is probably the least-understood but integral part of the Central Union System. Improper use of the In-Transit feature can cause a lot of problems, so let’s review how to use it properly!
Check here to see the status of your hosted Alexandria, Textbook Tracker, or KeepnTrack.
For live updates you can also see https://x.com/COMPanionStatus
ALL GOOD
There are no connection or hosting service issues to report at this time.
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types of statuses
ALL GOOD
There are no connection or hosting service issues to report at this time.
LIMITED ISSUES
Some of our customers are experiencing connection interruptions and we are working to restore services.
WIDESPREAD ISSUES
All hosted services are currently unavailable. We are diligently working on restoring services.
Updates
newest at top
2025-02-14 07:00 AM MDT— Hello, Alexandria community! On Sunday, February 16th, our Hosting team will be conducting the second of our two scheduled monthly Alexandria updates.
2025-02-07 11:34 AM MDT— Hello, Alexandria community! On Sunday, February 9th, our Hosting team will be conducting the first of our two scheduled monthly Alexandria updates.
2025-01-27 4:30 PM MDT YAY! We have restored all hosting connection issues. You can now get back to work and use your Alexandria hosted service. Thank you for your understanding.
2025-01-27 7:18 AM MDT IMPORTANT! It has been reported that some of our Alexandria customers are experiencing connection issues with our hosted services. We are diligently working on this as we speak!
2025-01-03 2:35 PM MDT–IMPORTANT! All connection issues for hosted customers have now been resolved. Thank you for your patience!
2025-01-03 12:49 PM MDT–IMPORTANT! It has been reported that some of our customers are experiencing connection issues with our hosted services. We expect all services to be restored shortly.
2025-01-03 11:58am MDT— Hello, Alexandria community! This coming Saturday and Sunday some of our hosted customers might experience short service interruptions as our hosting team perform maintenance and security updates. We apologize for any inconvenience this might cause in advance. Thank you for your understanding.
2024-12-15 11:00am MDT— Hello, Alexandria community! On Sunday, December 15th, our Hosting team will be conducting the second of our two scheduled monthly Alexandria updates.
2024-12-12 7:50 am MDT — All connectivity issues with our FTP service have been repaired and all services should be restored and fully accessible.
2024-12-12 06:03 am MDT–IMPORTANT! It has been reported that some of our customers are experiencing connection issues with our FTP services. We are diligently working on this as we speak!
2024-12-10 12:01pm MDT— It appears that all connectivity issues for California customers have been resolved. While we are not currently aware of what caused the problem, and have determined the issue was not from our end, we believe that this may have been related to an ISP issue.
2024-12-9 2:06pm MDT — We experienced some connection issues with our FTP service this morning. They have now been repaired and all connections and services should be restored.
2024-12-06 5am MDT— Hello, Alexandria community! On Sunday, December 8th, our Hosting team will be conducting the first of our two scheduled monthly Alexandria updates.
2024-11-18 7:15 am MDT–YAY! We have restored all Alexandria connection issues. You can now get back to work and use your Alexandria hosted service. We will continue to investigate the cause of the issue to make sure this does not happen again!
2024-11-18 6am MDT–IMPORTANT! A handful of Alexandria users have reported connectivity issues this morning—we are on the case as we speak! If this affects you, we will have your connection restored in no time!
2024-10-25 4pm MDT— Hello, Alexandria community! On Sunday, October 27th, around 12:00 pm MDT, our hosting team will be conducting the second of our two scheduled monthly Alexandria updates.
2024-10-18 7am MDT— Hello, Alexandria community! On Sunday, October 20th, around 3:00 pm MDT, our hosting team will be conducting the first of our two scheduled monthly Alexandria updates.
2024-10-14 7am MDT — YAY! We have restored all hosting connection issues. You can now get back to work and use your Alexandria hosted service.
2024-10-14 6am MDT — KeepnTrack is down this morning—we are on the case as we speak! If this affects you, we will have your connection restored in no time!
2024-09-23 IMPORTANT! Majority of services for hosted customers have been successfully restored. We will be completing the remaining services this evening to mitigate potential interruption. For further questions or assistance, please contact our Support team at 800-347-4942. Thank you!
Back in July, we went over how to add book conditioning to your library. Well, did you know that if you only use two conditions (Usable and Unusable), you can utilize condition codes in an entirely different way?
The new and improved Search is officially out of beta, and it’s the perfect time for a review and a tour! For example, did you know that Researcher has five different ways to search? Empower your patrons to level up their searching game and utilize your library.
If you are in a scanning frenzy—checking things in, checking things out, you’ve got a busy library—you might not want to let go of the scanner in order to use the mouse or keyboard to change modes in Alexandria’s Circulation window.